Terms of Use

Refund Policy:

Customers are eligible for reimbursement within 7 calendar days of the purchase date or subscription date for services and subscriptions in most cases*. Please note that after the 7-day grace period, customers are not eligible for refunds. We encourage customers to ensure our services or software fits their needs within 7 days after purchase.

In addition to our initial reimbursement period, we offer account credits for customers who request refunds after this period. This allows customers to apply the original purchase amount towards another product or service, or reserve the purchase amount as a credit on the PRIMO account for future use.

Important:

All sales are non-refundable once development services have been rendered, hosting services have been provided, and/or access to the PRIMO Software Platform has been provided.

For any additional questions or to request a refund, please Contact Us.

Billing Policy:

All monthly service plans provided by PRIMO Inc. are considered recurring monthly subscriptions. Upfront fees for one-time development services are specified as such on the invoice where applicable.

The customer agrees at the time of purchase to authorize charges both at the time of purchase and recurring monthly auto-billing for all subscription plans. All subscription plans require a payment method to be saved on file for monthly billing.

All sales are non-refundable after development, hosting services, and/or access to the PRIMO Software Platform have been provided. Upfront development services are non-refundable if the development services have been rendered to the client.

All subscriptions to our Video CMS software include a limited amount of bandwidth and storage defined by the terms of the subscription plan. By default, on our most common subscription plan, this is 500GB of CDN bandwidth and 500GB of CDN storage but this may differ depending on the exact service plan in use. Bandwidth usage and overages are tracked in the PRIMO Video CMS software dashboard, and all usage overages are auto-billed monthly.

Cancellation Policy:

For monthly recurring subscription plans which allow cancellation upon request (no-contract), customers must request cancellation by sending a written request via email to: gurumultimedia777@gmail.com a minimum of 10 days prior to the monthly renewal billing date.

Cancellation is subject to the following terms: Customers must submit the cancellation request in writing via gurumultimedia777@gmail.com  a minimum of 10 days prior to the monthly renewal billing date. Additionally, outstanding balances from prior bills, including monthly fees, overages, and installments which were due prior the date of the cancellation request remain due and must be paid regardless of cancellation.

Important: Prior payments made before cancellation are final sales, as stated on invoices, and are non-refundable. For cancellation requests made less than 10 days prior to the renewal date, or on the same day as the renewal was billed, the cancellation will apply to the next month’s bill, not to the current month’s bill and does not entitle the customer to a credit or refund for the current month’s bill(s). This is required to cover the overhead costs of hosting video channels.

Advance Payments: Clients who have made advanced payments are not entitled to refunds if cancellation is requested prior to the end of their service term. All upfront purchases and sales, including for advanced payment plans, annual plans, or multi-month renewal plans, are final sales and non-refundable.

Reactivation: To reactivate a service after cancellation, reactivation fees apply. For services where development fees are applicable and a channel has previously been terminated, the development fee(s) for the services must be paid again to re-develop the app(s) and re-create the channel account in order to reactivate the channel. All prior outstanding balances, including unpaid past bandwidth/storage overages and invoices for services must be paid in order to re-activate the service.

If a discounted rate has been applied at signup during a sale or other special offer, in which the development fee(s) have been discounted or waived for service(s), the development fee(s) will apply to re-activate the account if the account has been canceled.

Appstore Compliance Surcharge:

To ensure continuous compliance with app store policies, a monthly surcharge applies for customers with apps that supports monthly testing and checks as well as detailed compliance related quality assurance steps. This is crucial for keeping apps accessible and visible to new users and for preventing its removal from app stores.

Hosting Fee Surcharges:

For customers utilizing our website hosting services, an additional fee may be applied to support the infrastructure required to securely host and manage your applications. These updates are essential for sustaining the quality and operability of your services, including website security tools and protocol implementations which help guard against attacks, hacks, piracy and avoid potential compliance issues.

Content Policy:

PRIMO Inc. hosts channel content in compliance with current platform policies for each app or channel platform respectively which we develop apps for. There are two specific commonalities between all app platforms with regards to content policy, prohibiting the following contents from being hosted on any channel:

  1. Pirated Content: Any copyrighted content for which proper distribution rights have not been acquired prior to publishing the video/audio content which is in violation of the respective app platform’s content policy is prohibited.

  2. Explicit Content/Pornography: Any video/audio content containing nudity, pornography, or otherwise sexually explicit content which is in violation of the respective app platform’s content policy is prohibited.

PRIMO reserves the right to temporarily or permanently remove channels or individual video contents from any channel or app in order to comply with these requirements. Platforms such as Apple TV, Amazon Fire TV, Roku and others may enforce compliance of these policies at any time a violation is discovered for any app PRIMO publishes on behalf of a client, and PRIMO is required to comply with the app platform’s content policy requirements with expediency.

Terms Of Service:

PRIMO Inc. hosts and delivers video and audio content via the PRIMO “Channel Manager” video CMS software and distribution platforms including apps and websites. All users of the PRIMO platform retain full ownership of all video content the upload and host with PRIMO Inc., with no transfer of ownership of the user’s video content to PRIMO Inc. Any content owned by third-parties which is hosted on the PRIMO software platform is owned by the respective license holder(s), licensees, copyright holder, or other rights holder(s), and no rights holder(s) transfer ownership of the respective content to PRIMO Inc. Pirated content of any kind is against the terms of service listed above under the “Content Policy” section, and also against the terms of service for distribution on the app platforms PRIMO provides distribution services for.

Limitation of Liability:

In no event shall PRIMO be liable to any Customer or User of any PRIMO service or software for consequential, special or indirect losses or damages, howsoever arising, including in the case of any form of service, software, or hosting downtime or data loss, whether under contract, tort or otherwise, including, without limitation, third party claims, loss of profits, loss of customers, or damage to reputation or goodwill, even if PRIMO is advised of the possibility of such damages.

Privacy Policy:

INTRODUCTION

PRIMO Inc. (“we” or “us” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website primo.com and primo.biz, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Privacy Policy to stay informed of updates.

COLLECTION OF YOUR INFORMATION

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

  • Personal Data: Personally identifiable information, such as your name, billing address, email address, telephone number, and your age, that you voluntarily give to us when you register with the Site, when you choose to participate in various activities related to the Site, such as online chat and message boards. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site.

  • Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

  • Financial Data: Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. We store limited financial information that we collect on some forms. Otherwise, all financial information is stored by our payment processor, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

CONTACT US

If you have questions or comments about this Privacy Policy, please contact us at gurumultimedia777@gmail.com.